OPEN FOR IN-STORE SHOPPING!

Exchange Policy

Thank you for shopping our small business, it means the world! 

 

COVID19 POLICY- EFFECTIVE MARCH 19/2020- PRESENT: Due to current circumstances, we are NOT accepting returns or processing exchanges at this time. Thank you for understanding.

 

POLICY: All merchandise that has been unworn, unaltered and still has the original tags, will be accepted for a full refund within 10 days of the receipt of the goods. After the first 10 days, you have an additional 10 days for exchanges or store credit. All refunds and exchanged MUST have the original tags and be accompanied by the receipt or copy of the original receipt. All ACCESSORIES and SALE merchandise are final sale and non refundable, with the exception of shoes, which may be returned for an exchanged or store credit if unworn in original packaging.

All sale items are final sale.
***These items cannot be returned for store credit or exchange***


 

DEFECTIVE ITEMS: If you believe you received a defective item, you must notify us by email within 2 days of the delivery confirmation date or date of in-person purchase and include a photo, otherwise it is considered wear and tear. An item that is ruined in the washing machine or ripped after wearing is not eligible for return and is not considered defective. No exceptions. 

 

TO NOTIFY US OF AN ONLINE ORDER RETURN: 

Email ts@mdirect.net and include your order number and item you are returning.

MAIL RETURNS TO: 
TOWNE SHOPPE
56 Richmond St.
Amherstburg, ON. N9V1E9